Medical Devices and Healthcare Solutions

Needs:

Our client needed to expand and optimize resources to address operational inefficiencies in quantitative and qualitative management processes. The goal was to ensure a more efficient and reliable service across all healthcare operations.

Critical processes, including equipment delivery, technical assistance, and rental management, required streamlined workflows and continuous support to improve responsiveness and reduce operational delays.

I risultati ottenuti con l’aproccio ItHude

Our Solution

Ithude partnered with the client to manage requests through a 7/7 healthcare customer care service, directly interfacing with healthcare facilities. Key activities included:

Nominal deliveries and activation of standby or replacement devices
Technical assistance and intervention requests
Sanitation, department transfers, and name updates
Inventory movements and management
Handling requests, errors, and cancellations with reissuance of corrected activations
Monitoring standby devices and reactivating rentals
Managing home rentals and the Service Med rental portal

Results & Impact

Increased volume of services delivered
Optimized response times
Reduced call waiting times on dedicated lines
Eliminated email backlog

Technologies used

M3
Nosco

Thanks to Ithude’s support, the client achieved a more efficient, responsive, and error-free operational process, enhancing service quality for healthcare providers and patients alike.

Medical Devices and Healthcare Solutions